Agreement to these terms
These Terms and Conditions govern your access to and use of the Closet by Saira website and any purchase made through it. By using the website, you agree to these terms and any policies referenced here. If you do not agree, please do not use the website.
Eligibility and account use
You must be legally capable of entering into a binding purchase in your jurisdiction or use the website with the involvement of a parent or legal guardian where required. You are responsible for the accuracy of information you provide and for keeping any account credentials confidential.
Products, imagery and availability
We aim to describe and display products accurately. However, colours and appearance can vary between screens, photography, lighting, and physical materials. Measurements may have reasonable manufacturing tolerances.
Products and sizes are subject to availability. Adding an item to a cart does not reserve it. We may correct errors, update information, or withdraw products where reasonably necessary.
Orders and acceptance
An order submission is an offer to purchase. An order is accepted only when we confirm acceptance or dispatch, depending on the checkout process implemented on the website. We may decline or cancel an order for legitimate reasons including stock errors, pricing errors, suspected fraud, payment failure, or delivery restrictions.
If payment has already been collected for an order we cannot fulfil, the relevant amount will be refunded using the applicable payment method.
Pricing, payment and promotions
Prices, taxes, delivery charges, currencies, and payment methods shown at checkout apply to the transaction, subject to correction of obvious errors. Promotional offers may have separate eligibility, duration, product, or quantity restrictions and cannot be combined unless expressly stated.
Shipping, delivery and risk
Delivery estimates are estimates rather than guaranteed dates unless expressly stated otherwise. Delays can occur due to courier, customs, weather, address, availability, or events outside reasonable control. Customers are responsible for providing a complete and accurate delivery address.
Returns, exchanges and refunds
Returns, exchanges, and refunds are handled according to the return information displayed on the website or communicated at the time of purchase. Items may need to meet conditions relating to timing, condition, tags, hygiene, customisation, or sale status. Nothing in these terms removes consumer rights that cannot lawfully be excluded.
Acceptable use
You may not misuse the website, attempt unauthorised access, interfere with security or operation, introduce malicious code, scrape or copy protected content at scale, impersonate another person, or use the website for unlawful, fraudulent, or abusive activity.
Liability and warranties
The website is provided on an “as available” basis to the extent permitted by law. We do not guarantee uninterrupted or error-free access. Nothing in these terms excludes or limits liability that cannot legally be excluded or limited. Any other limitations apply only to the maximum extent permitted by applicable law.
Changes and contact
We may update these terms when our services, business practices, or legal requirements change. Updated terms become effective when posted unless a different date is stated. Questions about these terms can be submitted through our contact page.